TOTAL OUTSOURCING SERVICES
Customers today want to focus on their key business drivers rather than on supporting services. Many of these services such as marketing, HR, logistics, payment processing etc. are outsourced.
But IT services were one of the earlier set services which saw benefits of outsourcing.
We MPCL have 30+ years of presence in the IT infrastructure field. We have grown with our customers and their IT infrastructure sprawl.
- During this journey we saw a lot of changes. In the early years of IT services adoption, everything was in-house. With the growth of digitalisation and adoption of IT in more fields (From accounting to ERP to Industry 4.0 today), IT has become widely used and equally complex.
- And we learned the new pieces as we moved ahead in this journey giving us the ability to adapt the change and build the skills and strength.
We cover services related to data center infrastructure as well as end-user related services. We offer
- System management and monitoring for the data center – servers, storage, network & security, OS, hypervisor. In a way everything up to the O.S.
- Image management for servers and PCs using data protection software for quick recovery from a system outage.
- Directory, DHCP, AV, DNS, Mail management/configuration.
- Configuration changes and change management
- Backup services – Oracle, RMan, SAP HANA, SAP R3, MS SQL, PL SQL, AIX, DB2 et al. Backup Exec, NB, CommVault, Veeam.
- Asset tracking (DC and end user)
- End-user devices, OS, security, backup management
- Warranty management coordination with OEM and Licence renewal (using suitable tools)
- Does not cover application development, customisation or management.
MPCL provides complete picture of customer’s IT environment. That provides a simplified scenario to the customer in the form of total outsourced services.